Overview
At Pup Adventure Weekend, we are committed to providing an unforgettable experience for all attendees. To ensure smooth event planning and fairness, the following policy applies to ticket purchases, exchanges, and refunds:
- No Refunds Within 30 Days of the Event:
Due to the extensive planning and commitment required to host Pup Adventure Weekend, refunds will not be granted for cancellations made within 30 days of the event start date. Please consider this when purchasing your ticket. - Refunds Outside of 30 Days:
Refund requests made more than 30 days before the event will be processed minus a 10% administrative fee to cover processing costs. - Force Majeure Clause:
In the rare event that Pup Adventure Weekend is postponed or canceled due to circumstances beyond our control (e.g., natural disasters, government mandates), refunds will be evaluated and issued at the discretion of the organizers, minus any non-recoverable expenses.
Ticket Transfers
Exchange Fees:
Tickets may be transferred at no cost to the original buyer.
Ticket Transfers and Exchanges:
Tickets are fully transferable! If you can no longer attend, you may transfer your ticket to another attendee. Ticket transfers must be completed by 48 hours before the event. The original ticket holder must contact us at admin@pupadventureweekend.dog to authorize the transfer.
Merchandise Returns and Exhanges
Event Merchandise:
All sales of event-exclusive merchandise at Pup Adventure Weekend are final. Exchanges will only be granted for defective or damaged items and must be requested before the close of the event.
Pre-Ordered Merchandise:
Pre-ordered merchandise can be exchanged or returned for a full refund if a request is made within 7 days of receipt. Refunds for merchandise do not apply to shipping costs.
Third Party Purchases
Tickets or merchandise purchased through unauthorized third-party vendors will not be eligible for refunds or exchanges. Always purchase directly from our official channels to avoid complications.
Need help?
If you have any questions or concerns regarding this policy, please reach out to our team at admin@pupadventureweekend.dog or visit our website https://pupadventureweekend.dog for assistance.